Privacy Policy
Last updated: November 2025
At River Birch Ceramic, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (riverbirch.co.nz) or make a purchase.
1. Information We Collect
We collect only the information necessary to process your order and improve our services, including:
Your name, billing and shipping addresses
Email address and phone number
Payment details processed securely via our payment provider
Optional data such as messages or feedback you send us
We do not store credit card numbers or sensitive payment data on our servers.
2. How We Use Your Information
Your information is used to:
Process and deliver your orders
Communicate about your purchase or inquiries
Improve our website and customer experience
Comply with New Zealand legal requirements
3. Sharing Your Information
We do not sell or rent your personal data.
Your information may be shared only with trusted third-party services (for example, shipping providers or payment processors) that help us fulfil your order. These partners are required to protect your data and use it solely for the agreed purpose.
4. Cookies
Our website uses cookies to ensure secure checkout, remember preferences (such as your chosen currency — NZD or USD), and analyse site performance.
You can disable cookies in your browser settings, but some parts of the site may not function correctly.
5. Data Storage and Security
All personal information is stored securely and accessible only to authorised personnel.
We take reasonable measures to protect your data from loss, misuse, or unauthorised access.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or outdated data
To exercise these rights, contact us at admin@riverbirch.co.nz.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
8. Contact
For questions about this policy or your personal information, please contact:
River Birch Ceramic
North Canterbury, New Zealand